Refund policy

RETURN & REFUND POLICY

At DewPatch, we want you to feel confident in your purchase. If you are not fully satisfied with your order, we’re here to help.

RETURNS

We accept returns within 30 days of delivery.

To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- The product must be in its original packaging.
- Proof of purchase or order confirmation is required.

Due to hygiene and safety reasons, opened, heavily used, or damaged products may not be eligible for return.

To start a return, please contact us at:
support@Dewpatch.co.uk

Please include:
- Your order number
- Full name
- Reason for return

REFUNDS

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed back to your original payment method within 5–10 business days.

Original shipping costs are non-refundable.

LATE OR MISSING REFUNDS

If you haven’t received your refund yet:
1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank as processing times can vary

If you have completed all of these steps and still have not received your refund, please contact us at support@Dewpatch.co.uk

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging.

We will work quickly to resolve the issue.

EXCHANGES

We currently do not offer direct exchanges. If you would like a different item, please place a new order after your return has been approved.

CONTACT

For all return and refund enquiries, please contact:
support@Dewpatch.co.uk